Refund Policy | VitalClik

Last Updated: September 2026

This Refund Policy explains when a payment made to VitalClik may qualify
for a refund and how to request assistance with a payment problem.

VitalClik provides access to digital services, including Link Earnings,
the direct affiliate referral program and the Digital Skills Academy.
Please review this policy before completing your membership payment.

1. VitalClik Membership

VitalClik currently requires a one-time membership payment of ₦3,000
to access eligible member features.

This is a one-time membership payment and not a monthly subscription.

The membership fee provides access to eligible VitalClik services and
features subject to our Terms & Conditions.

2. General Refund Policy

Because VitalClik provides digital access and services that may become
available after a successful membership payment, membership payments are
generally non-refundable once membership access has been successfully
activated or substantially provided.

However, we understand that payment errors and exceptional circumstances
can occur. VitalClik will review legitimate refund or payment correction
requests in accordance with this policy.

3. Situations That May Qualify for a Refund or Payment Correction

A refund or payment correction may be considered in circumstances such as:

You were charged more than once for the same membership purchase
because of a duplicate transaction.
Payment was successfully completed but VitalClik was unable to
provide the membership access purchased.
An incorrect payment was caused by a confirmed technical error
within the VitalClik payment process.
A transaction was confirmed as unauthorized following appropriate
verification.
VitalClik determines that a refund is appropriate because of another
verified payment or service-delivery problem.

Eligibility will depend on the circumstances and the available transaction
records.

4. Duplicate Payments

If you are accidentally charged more than once for the same membership
purchase, please contact VitalClik Support.

After verifying the transactions, VitalClik may refund or otherwise correct
the duplicate payment as appropriate.

5. Payment Completed but Membership Not Activated

If your payment was successfully completed but your membership was not
activated, please contact VitalClik Support before making another payment.

We will first attempt to verify the transaction and activate the membership
you purchased.

If the payment is confirmed but VitalClik cannot provide the purchased
membership access, a refund may be considered.

6. Failed or Pending Transactions

A failed or pending payment does not always mean that VitalClik has received
the money.

In some cases, your bank, card provider, payment processor or other financial
institution may temporarily place a hold on funds or take time to reverse
a failed transaction.

Where VitalClik has not received or successfully captured the payment,
you may need to contact the relevant bank or payment provider regarding
the status or reversal of the transaction.

VitalClik will provide reasonable assistance where transaction information
available to us can help clarify the payment status.

7. Change of Mind

A membership payment will generally not qualify for a refund simply because
you change your mind after membership access has been successfully activated
or provided.

We encourage prospective members to review the information available on
VitalClik, including the platform features, Terms & Conditions, Earnings
Disclaimer and this Refund Policy before completing payment.

8. Earnings Are Not a Basis for a Refund

VitalClik does not guarantee that a member will earn money.

A membership payment does not become refundable merely because a member:

Earns less than expected.
Does not generate Link Earnings.
Does not receive affiliate commissions.
Does not obtain a particular number of clicks or referrals.
Does not achieve a particular financial or business result.
Does not actively use the available membership features.

Please read our
Earnings Disclaimer
for more information.

9. Academy Content and Course Usage

VitalClik membership may include access to the Digital Skills Academy,
which may contain a combination of original VitalClik materials and
educational resources curated from third-party online sources.

The addition, replacement, reorganization or removal of an individual
course, video, tutorial or third-party resource does not automatically
create a right to a refund where the overall membership service remains
available.

Where a substantial part of a paid service cannot be provided, VitalClik
may review the circumstances and determine an appropriate resolution.

10. Account Suspension or Termination

Membership payments will generally not be refunded where an account is
restricted, suspended or terminated because of a verified violation of
VitalClik’s Terms & Conditions or platform rules.

Examples may include fraud, artificial traffic, click manipulation,
multiple-account abuse, payment fraud, affiliate manipulation or other
prohibited activity.

This does not affect any rights that cannot lawfully be excluded.

11. How to Request a Refund or Payment Review

To request a refund or payment review, contact VitalClik Support at:

Email:
support@vitalclik.com

Please include, where available:

Your full name
Your VitalClik account email or username
Payment date
Amount paid
Transaction or payment reference
A clear explanation of the problem
Relevant payment evidence where reasonably required

Providing complete and accurate information can help us investigate your
request more efficiently.

12. Verification of Requests

VitalClik may verify the relevant account, transaction and payment records
before approving a refund or payment correction.

We may request additional information where reasonably necessary to verify
the transaction or the identity of the person making the request.

Never send your password, OTP, PIN or complete debit or credit card details
to VitalClik Support.

13. Refund Method

Where a refund is approved, VitalClik will generally attempt to return the
payment through the original payment method or another appropriate method
where necessary and permitted.

The available refund method may depend on the original payment method,
payment provider and circumstances of the transaction.

14. Refund Processing Time

VitalClik will process approved refunds within a reasonable period after
the request has been verified and approved.

After VitalClik initiates a refund, the time required for the funds to
appear in your account may depend on your bank, card issuer, payment provider
or other financial institution.

Processing times outside VitalClik’s systems are not under our direct control.

15. Chargebacks and Payment Disputes

If you believe there is a genuine problem with a VitalClik payment, we
encourage you to contact VitalClik Support first so that we can investigate
the transaction and attempt to resolve the issue.

Submitting false, misleading or fraudulent payment disputes or chargebacks
may result in account restrictions and other appropriate action.

Nothing in this section prevents you from exercising any legitimate rights
available through your bank, payment provider or applicable law.

16. Third-Party Fees

Banks, payment processors or other financial service providers may apply
their own transaction, currency conversion or other charges.

VitalClik is not responsible for independent fees charged directly by
third-party financial service providers unless otherwise required by
applicable law.

17. Consumer Rights

Nothing in this Refund Policy is intended to remove or limit any consumer
right or remedy that cannot legally be excluded under applicable law.

Where applicable law provides you with additional rights, those rights
will continue to apply.

18. Changes to This Refund Policy

VitalClik may update this Refund Policy where necessary to reflect changes
in our services, payment methods, operational requirements or applicable
legal requirements.

The latest version will be published on this page with an updated revision
date.

19. Contact Us

If you have questions about this Refund Policy or need assistance with a
payment, please contact VitalClik Support.